A prelude to FinovateEurope 2011
Next Tuesday, FinovateEurope will showcase the best new innovations in banking, payments and financial technology in London. The event, like all Finovate conferences, will mix fast-paced demos (no slides allowed) from handpicked financial technology companies with high-quality networking. It’s a blend that has won rave reviews from thousands of bankers, venture capitalists, entrepreneurs, analysts, and press over the last few years.
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Tribe relationship management
Ever since I started working in the banking space – and that is, despite my young looks, quite a while ago – customer relationship management has been the holy grail for many a customer or prospect. Remember that period around the dotcom crash when everyone was implementing the latest CRM system? I can’t even remember the name of those companies now!
Well, it’s time to stop talking about customer relationship management. It hasn’t achieved what it was implemented to do and won’t achieve any more.
That’s it, finished, period.
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About new technology
When new technology gets launched we always think about how it will replace existing technology. Take Near Field Communication (NFC) chips for example and the replacement of bank cards by mobile phones with NFC chips.
How will that work?
Fast forward to 2011
Too much turkey? Too much eggnog? Yes, indeed, it was that time of the year again. 2010 is behind us, so what will 2011 bring us? Is it going to be the year of mobile? Is it going to be the year of the cloud?
Well, let’s fast forward to 2011 and find out thanks to these short newsflashes …
My banker’s New Year resolutions
It’s that time of the year again. The time for optimistic New Year’s resolutions. Don’t worry, I won’t have you commit on going back to the gym. No, we’ll keep it simple. So here we go, read this out aloud – again and again: